Cancellation Policy
Only our Captains can cancel a charter on the day of the trip, based on conditions. Unless otherwise notified, our vessel will leave the dock as scheduled, rain or shine.
We have been operating in the Monterey, Carmel & the Big Sur area since 1987. We don't rely solely on weather predictions..... rainy weather does not mean poor diving. The weather can change drastically overnight and some of our most spectacular dives have been on some pretty strange weather days. Your safety and comfort are our priorities and our decisions reflect that concern.
If you choose not to show up for a charter you have paid for
you are NOT entitled to a refund or credit.
Canceling with 7 days or more notice
you will receive a full refund.
Canceling with 2 to 6 days notice
you will receive a 50% credit toward another charter to be used within one year's time.
Cancelling with less than 48 hours notice
you forfeit the entire fee.
Boarding Procedures
The Cypress Sea begins boarding 30 minutes prior to the scheduled departure time. You must be aboard 10 minutes prior to scheduled departure. There are no refunds for late arrivals, and the boat will depart on time whether you are on board or not.
Nitrox Fills
Nitrox (approx 32%) is available on every charter for $10 a fill. This is payable to the crew, in cash, on a per fill basis. You must provide verification of your Nitrox certification.
Buddy Notes
Single divers often ask if they can be paired up when they get on board. Please note that our crew will do their best to pair you up with a compatible diver, however, there are no guarantees. It is difficult to assess divers on the deck, and the best solution is to bring someone you know and are comfortable diving with as your buddy.
Non-diver Policy
Due to the fact that there is limited space on board and we are certified for a specific number of passengers by the Coast Guard, non divers are charged the same rate as divers. Guests are sometimes uncomfortable and susceptible to seasickness while divers are out diving and the boat is at anchor. Unless your guest is a hardy seafarer, it is recommended that non divers enjoy a tour of Monterey topside, while you explore its wonders underwater.